Taxi Frustration


There are over 37,000 taxis in the Klang Valley alone, a number which the Land Public Transport Commission (SPAD) feels is too big for the city. On the demand side, most passengers can’t get taxis when needed, and are constantly concerned about their personal safety. From the supply side, taxi drivers struggle to earn a living and spend ~60-75% of their working day idle. Even though both supply and demand for taxis are high, the poor matching process of the existing CB Radio dispatch system leads to significant inefficiencies.

This episode talks about how an innovative smartphone application, solves the issues that has been plaguing the taxi industry in Malaysia. MyTeksi, an app created by Malaysians, is free to download and connects the driver directly to the passenger.

MyTeksi was founded in 2011 and now boasts a fleet of over 2500 taxis. MyTeksi receives one booking every eight seconds, or 10,000 per day, which nets the company about $3,100 (10,000 MYR) daily.

For more on MyTeksi head to

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