IT vs Business: Quint helps with DevOps


Jeffrey Doss, Regional Director (Asia), Quint Wellington RedwoodJeffrey Doss, Regional Director (Asia), Quint Wellington Redwood

Over the past years, we have seen a host of hype words appear: Agile, Scrum, Big Data, BYOD, Lean IT. “DevOps” is probably one of the most enigmatic of them all.

This word is used more and more often without it really being clear what it means.  Quint Wellington Redwood is one of the foremost in the running when DevOps is mentioned, both as a practice leader as well as industry stalwart when it comes to DevOps training.

According to Jeffrey Doss, Regional Director (Asia), Quint Wellington Redwood, “The term DevOps emerged in a series of “DevOps Days” held in Belgium about five years ago. The aim of the events was to bring together IT experts from both the development side and the operations side of organisations. That puts the term DevOps in its context: a multidisciplinary team that is fully responsible for the continuous operation and development of a service. Google and Amazon are examples of companies that use a combination of DevOps and continuous delivery to release dozens of changes every day.”

The key point here is that, in this definition, DevOps is about producing software rapidly. This completely ignores the real value and aim of DevOps. What is the real value of DevOps achievable with a DevOps approach used to its full extent?

Overcoming the mismatch between IT and the business

“The way in which IT services are delivered within many organizations can barely be maintained because the current IT processes were not de- signed to meet a demand from the business for fast and flexible IT,” said Doss.

Due to our predominantly silo-driven organizational approach, IT processes are unnecessarily complex, performance measurements are not transparent, people’s attitude and behavior is focused internally, and tools are too strongly concentrated on individual technologies. This is diametrically opposed to the desire of the business which, to an increasing degree, wants new functionality to be delivered fast, incidents to be resolved quickly, and to have short communication lines and high quality IT.

This means there is a mismatch between traditionally-designed IT organizations and the business. It is therefore time for a fundamental review of the structure of IT organizations.

Changing nothing and hoping that things will improve in the long run comes close to Einstein’s definition of insanity: “Doing the same thing over and over again and expecting different results.”

Businesses need help!

Despite the seemingly simplification in definition, applying the principles of DevOps is no easy task. In addition to the organizational and technical challenges, it primarily involves people and how to collaborate in a high-performance team. To unlock the true potential, a cultural shift that demands commitment from management and strong leadership is necessary. Most DevOps teams are still encountering problems that prevent them from benefiting fully.

Quint’s Education Director Jean YongQuint’s Education Director Jean Yong

“This is where Quint shows its leadership in the field. By choosing Quint DevOps coaches, you’ll be able to break the bad habits of teams and develop the personal leadership skills of team members,” said Quint’s Education Director Jean Yong.

“Quint’s experienced coaches utilise a unique and powerful blend of direct feedback, personal interventions and monitoring in combination with analytics to challenge teams and individuals. This results in new behavior and the desired outcomes for the business, teams and individuals,” added Yong.

Quint is founding forerunner of the DevOps Agile Skills Association (DASA), a body which aims to build a Universal Qualification Program for DevOps and Agile. DASA is founded as an independent and open platform. DASA is an open platform to discuss, develop, challenge, and co-create the baseline for what skills and competencies organizations require today and will need in the future across relevant cultural, philosophical and yet very real movements within IT and IT Interfacing departments within organizations of all types across the world.

Moving towards a different future in IT

With companies like Quint leading the field in cutting edge techniques and training, it’s obvious that DevOps has the potential to become a highly desirable development with the potential to change the world of IT dramatically.

To capitalize on this, IT managers must be prepared to challenge their current organizational form, even if it means their ‘empire’ becomes smaller.

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