Andrew Lee is known within the Malaysian ICT (information communications and technology) circle as a “consummate professional” in his own right.
In his previous positions, he had always made efforts to elevate companies he’d worked for to a brand new level of innovation and operational effectiveness. Now Managing Director of NEC Corporation of Malaysia, his latest achievement effort is to lift one of Malaysia’s most promising facilities management companies to a brand new level.
At a press conference this afternoon, Andrew explained to a packed room that NEC is currently implementing the SAP S/4HANA Enterprise Management System for Global Facilities Management Sdn Bhd (GFM).
GFM is a Malaysian-incorporated company which prides itself on offering asset owners an integrated solution in the management of all facilities services. The company provides management services typically to building occupiers / owners to support their business needs, allowing them to focus on their core business.
SAP S/4HANA Enterprise Management, meanwhile, addresses functionality beyond financials, mostly in inventory management and production planning and is a fully integrated system for governance and compliance. To cover the broad scope of requirements set forth by GFM, modules to support Finance, Sales and Marketing, Procurement, Project Systems, Inventory and Human Resource Management were included.
“NEC is pleased and honoured to be the key delivery partner of Global Facilities Management for this ‘world class’ SAP S/4HANA Enterprise Management solution. Leveraging on our innovative technologies and expertise, we work closely with customers to deliver solutions that enable them to maximise operational efficiency and become more agile in the market,” said Lee.
GFM’s story goes like this: With the growth of its business, a new system was needed to replace the disparate legacy systems, as manual communication and analysis were impacting their performance. Information was scattered across multi-instances and manual reconciliation was needed before communication through email and cloud channels could be executed. These disparate systems hindered Finance in timely analysis, Marketing in accurate value pricing, Human Resources in efficient resource allocation and Operations in real-time Service Level Agreement (SLA) monitoring.
To accommodate their growing business and increase business efficiency, GFM realised the need to address these challenges and transform by empowering their employees with a system that provides consistent, timely and accurate information.
“GFM was seeking a powerful solution with multiple functionalities to address its current challenges and reduce Total Cost of Ownership. After extensive evaluation, GFM chose SAP S/4HANA Enterprise Management as its go-to solution because of SAP’s branding and reputation of NEC, as their delivery partner,” said Lee.
Zainal Amir, Executive Director, GFM expressed that “with SAP S/4HANA Enterprise Management, together with NEC, GFM will be able to improve data and information accuracy, cutting out redundancy and reducing errors in manual operations.
“This will enable GFM to attain its digital transformation objective of serving more complex customers with the agility to respond quickly and more accurately as data is readily available,” he added.
Meanwhile, SAP Malaysia’s Managing Director, Terrence Yong said that the solution will be able to empower GFM’s business users with insights to act “in the moment”.
“It is intelligent – going beyond automation to provide predictive suggestions. And it is integrated – not only among GFM’s various departments but also with the external business environment.
“Today’s announcement builds on SAP’s commitment to enable strong, growing businesses that can seize the amazing opportunities of the digital economy,” said Yong.
The current implementation at GFM is targeted at the headquarter systems overseeing the core business operations. The future will see the integration and replacement of the multi-vendor operations Computerised Maintenance Management System (CMMS) and Enterprise Asset Management (EAM) requirements.
With this combination of NEC and SAP and the power of S/4 HANA behind it, GFM is one company that can only go from strength to strength in terms of operational efficiency and effectiveness.